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Macquarie Hospital

Interclean is proud to work with Macquarie University Hospital (MUH), using their experience and passion to help innovate new products and come up with even more productive systems to help make their cleaning easier, safer, faster, cleaner and greener.

I was originally approached by Macquarie University Hospital’s executive housekeeper in regards to implementing the full microfibre system, as they were passionate not only about increasing productivity and cutting costs, but about achieving a high standard of clean to keep their patients safe.

I had been working with MUH implementing our system when the staff approached me with a problem. They did not have an effective product to use for high dusting that could clean to the required standard, but also be safe enough so that cleaners would not have to be doing any form of reaching or stretching that could cause injury.

One of my Italian manufacturers uses Interclean as a design problem solver and was more than happy to enter into discussions for new product designs that would help fix their problem. With this partnership, what we were able to create quickly became one of our most popular products, ‘the Shaggy High Duster’. With a long and short handle option, a flexible head and fibre specially created for particular surfaces.

The cleaning managers at MUH have a wealth of cleaning and hygiene experience and he knows what he needs and wants in order to be more productive. They didn’t look at the products cost; they looked at the products return on investment. And for this reason they invest into the highest quality solutions.

Shower curtains and toilet brushes are anti-bacterial while there is a new toilet roll for every new patient. Top line cleaning and waste trolleys are fitted with sensors so that management knows at any one time where they are located. Linen cupboards are strategically placed in handy locations so that staff don’t waste time walking back and forth and they also implement a no dirty mops or buckets policy to reduce cross contamination.

Equally important, a strategic microfibre cloth cleaning procedure ensures that cloths are at all times completely clean at the start of a shift. The hospital has its own large washer/dryer dedicated to microfibre cloths hygiene. Cleaning tools are stored off the ground at all times and cleaning trolleys are complemented with custom designed floor mats and sharps bin trolleys.

Their hospital cleaning, conducted out by 27 full time employees, is carried out constantly while the clinic, which is mainly office cleaning starts at 6pm. Some of their cleaners are specially trained to clean the operating theatres, and they work on those specialist tasks from midnight.

The Macquarie University Hospital’s cleaners are trained to clean to the highest standards. Induction includes practical training on all the equipment and they learn to clean the way our hospital demands it. Each cleaner knows exactly how long every cleaning task should take to do effectively and efficiently.

At the end of each shift, cleaners spend the last 10 minutes preparing the cleaning trolleys for the next shift. This means the following cleaners waste little to no time with preparation tasks.

Monthly inspections are carried out together by supervisors and nursing unit managers, thereby ensuring that all housekeeping and clinical issues are addressed. A large waste minimization room reflects the hospital’s commitment to waste reduction. It achieved a recycling rate over 90%, that means less than 10% of the facility’s total waste goes into landfill.


Peninsula village at Ettalong NSW were one of our first Nursing Homes in Australia to implement the full Interclean Microfibre System in 2006. In the 8 years since, they have benefitted enormously from this decision.

Before implementing the system the two primary issues faced by the nursing home were workers comp and infectious cleans. They had incredibly high premiums and at one point in time even had staff members sustaining injuries from slippery floors which cost them thousands. Infectious cleans were difficult because it meant that all normal cleans had to be done first, and then infectious cleans were done which wasted huge amounts of time.

Their previous cleaning system took 900 hours per week, but now with Interclean’s Microfibre System it only takes 500 hours! A time saving of 400 hours. Not only that, but they reduced their workers comp by over 50% and the nursing home is cleaner all the time.

Pioneering for a cleaner future

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